[ Customer Service ]

MHT’s agents deliver service-focused excellence in order to help create a competitive advantage for your business. They are thoroughly trained to support best-in-class product, service and brand experiences for your customers.

We understand that every service interaction is an opportunity to reinforce buying decisions and strengthen brand relationships. We also know that delivering great service experiences can create a strong point of differentiation for your business, strengthening customer loyalty while improving retention and sales in an increasingly competitive marketplace. This is why we are acutely focused on continuously analyzing, scoring and improving on service quality, accuracy, speed, efficiency and sales targets. And, even more importantly, we focus on the relationships between these metrics and their impact on how your customers see you.

Our services are delivered through a structured and proven process with rigorous quality controls. Continuous improvement practices focused on strengthening service quality and enhancing operational efficiency, are embedded in our daily operations. MHT constantly validates the impact of our service delivery on customer experience (e.g. through Customer Satisfaction, Customer Effort, and Net Promoter Indexes). Additionally, we map these experience indicators back to key operational metrics, such as average handle time, average speed to answer and first contact resolution. Simply put, what gets measured gets improved.